Secretariat: AFNORCommittee Manager:
ISO Technical Programme Manager [TPM]:ISO Editorial Programme Manager [EPM]:
- Creation date: 2014
Standardization of methods, tools, processes, measures and best practices related to online reputation of organizations or individuals providing services or products, derived from user-generated content available on the internet.
- privacy and data protection frameworks or security information standardization already covered by ISO/IEC JTC 1/SC 27;
- management system standards already covered by ISO/TC 176/SC 3;
- fraud countermeasures and controls already covered by ISO/TC 247;
- brand evaluation already covered by ISO/TC 289;
- customer contact centres already covered by ISO/PC 273;
- market, opinion and social research already covered ISO/TC 225.