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Scope

Standardization in the field of excellence in service

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ISO/TC 312
Visit the Technical Committee's own website for more information.

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2

published ISO standards *

under the direct responsibility of ISO/TC 312

2

ISO standards under development *

under the direct responsibility of ISO/TC 312

17

Participating members

18

Observing members

* number includes updates

Reference Title Type
ISO/TC 312/TG 1 Communication Working group
ISO/TC 312/TG 2 Strategic Business Plan Working group
ISO/TC 312/WG 1 Principles, model and measurement Working group
ISO/TC 312/WG 2 Design of excellent services Working group

Liaison Committees to ISO/TC 312

The committees below can access the documents of ISO/TC 312:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 40 IT service management and IT governance ISO/IEC
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development ISO
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 228 Tourism and related services ISO
ISO/TC 286 Collaborative business relationship management ISO

 

Liaison Committees from ISO/TC 312

ISO/TC 312 can access the documents of the committees below:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 40 IT service management and IT governance ISO/IEC
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development ISO
ISO/TC 176/SC 1 Concepts and terminology ISO
ISO/TC 176/SC 2 Quality systems ISO
ISO/TC 176/SC 3 Supporting technologies ISO
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 228 Tourism and related services ISO
ISO/TC 232 Education and learning services ISO
ISO/TC 260 Human resource management ISO
ISO/TC 279 Innovation management ISO
ISO/TC 290 Online reputation [STANDBY] ISO

ISO/TC 312 - Secretariat

DIN [Germany]

DIN Deutsches Institut für Normung e.V.
Am DIN-Platz, Burggrafenstraße 6
D-10787 Berlin
Germany

Tel: +49 30 2601-0
Fax: +49 30 26 01 12 31