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Virtual Meeting
4 – 6 mai 2021 | Manifestation terminée

The ISO Committee on consumer policy (ISO/COPOLCO) is kicking off its annual Plenary week this year with an interactive Forum, "Engaging consumers in our global village" on 4 May. This event will precede COPOLCO’s Plenary meeting on 5-6 May.

Forum

Engaging consumers in our global village

Recent events have illustrated the interconnectedness of our world, exposing it for the global village that consumers have long known it to be. Working towards the achievement of the Sustainable Development Goals and averting a looming climate crisis are just two examples of global concerns whose solutions start with individual and local choices.  

In order to translate individual consumer aspirations to collective ones, and to channel those aspirations effectively through our consumer networks, COPOLCO needs to adapt continually to meet future challenges. 

Aim of the forum

The Forum will aim to help members and their stakeholders to:

  1. Engage with COPOLCO activities more effectively 
  2. Connect better with consumer interests in their own country,  
  3. Share good practices and ideas to complement preliminary survey conclusions, and 
  4. "Future-proof" COPOLCO by capturing trends and needs in members' countries to take forward for COPOLCO's future actions. 

Target audience

The event will be virtual, bringing together COPOLCO members and their national delegations, liaison representatives, Policy Development Committee Chairs, and ISO Directors.


COPOLCO Plenary

The COPOLCO Plenary sparks lively discussion by committee members on topics in standardization that would benefit consumers and civil society.
Being the channel for consumer demand, the Plenary presents an opportunity to focus ideas about consumer policy to meet market needs.

  • When

    4-6 May 2021

  • Where

    Virtual meeting

  • Language

    English

  • who
  • Representatives of COPOLCO national committees, and liaison organizations. 

Assurer la sécurité des consommateurs et citoyens
Les normes à l’œuvre pour nous protéger dans les espaces physiques et virtuels.

Programme

Timing Subject WHO

15 minutes

Welcome and introductions

ISO & UNE

1-1:15 hour

National Experience – prevention and response to COVID in tourism

15 minutes

1. Spanish Tourism Quality Institute (ICTE)

  • Identified need for protocols during COVID
  • How they conducted consultations (tips for NSBs)
  • Collaboration with UNE on specifications
Maricruz Cádiz
Technical Director

15 minutes

2.  Turismo de Portugal

  • Digital platform for clean and safe procedures
  • Associated label
Leonor Picao
Coordinating Director, Offer Valuation Department

15 minutes

3.  ISO/TC 228/Working Group 13, Sustainable tourism

  • How to conduct safe and responsible recovery
  • Guidelines published
Alexandre Garrido
Convenor, 3. ISO/TC 228/Working Group 13, Sustainable tourism
15 minutes

4.  World Tourism Organization

  • Guidelines for governments and private sectors
Sandra Carvao
Chief, Market Intelligence and Competitiveness World Tourism Organization (UNWTO)
15 minutes

5.  International Chamber of Commerce

  • ICC's policy work for the tourism industry
  • Rebooting the sector using digital platforms
Gabriel Petrus
Deputy Director, Global Partnerships & Development, International Chamber of Commerce (ICC)
30 minutes

Need for international standards

  • A gap – what’s missing from current available international standards?
  • Developing a Technical Specification in a timeframe to meet the need
Natalia Ortiz de Zarate
Committee Manager, ISO/TC 228, Tourism and related services
15 minutes Q&A ISO
Timing Subject WHO

15 minutes

Welcome and introductions

ISO & UNE

1-1:15 hour

National Experience – prevention and response to COVID in tourism

15 minutes

1. Spanish Tourism Quality Institute (ICTE)

  • Identified need for protocols during COVID
  • How they conducted consultations (tips for NSBs)
  • Collaboration with UNE on specifications
Maricruz Cádiz
Technical Director

15 minutes

2.  Turismo de Portugal

  • Digital platform for clean and safe procedures
  • Associated label
Leonor Picao
Coordinating Director, Offer Valuation Department

15 minutes

3.  ISO/TC 228/Working Group 13, Sustainable tourism

  • How to conduct safe and responsible recovery
  • Guidelines published
Alexandre Garrido
Convenor, 3. ISO/TC 228/Working Group 13, Sustainable tourism
15 minutes

4.  World Tourism Organization

  • Guidelines for governments and private sectors
Sandra Carvao
Chief, Market Intelligence and Competitiveness World Tourism Organization (UNWTO)
15 minutes

5.  International Chamber of Commerce

  • ICC's policy work for the tourism industry
  • Rebooting the sector using digital platforms
Gabriel Petrus
Deputy Director, Global Partnerships & Development, International Chamber of Commerce (ICC)
30 minutes

Need for international standards

  • A gap – what’s missing from current available international standards?
  • Developing a Technical Specification in a timeframe to meet the need
Natalia Ortiz de Zarate
Committee Manager, ISO/TC 228, Tourism and related services
15 minutes Q&A ISO
Timing Subject WHO

15 minutes

Welcome and introductions

ISO & UNE

1-1:15 hour

National Experience – prevention and response to COVID in tourism

15 minutes

1. Spanish Tourism Quality Institute (ICTE)

  • Identified need for protocols during COVID
  • How they conducted consultations (tips for NSBs)
  • Collaboration with UNE on specifications
Maricruz Cádiz
Technical Director

15 minutes

2.  Turismo de Portugal

  • Digital platform for clean and safe procedures
  • Associated label
Leonor Picao
Coordinating Director, Offer Valuation Department

15 minutes

3.  ISO/TC 228/Working Group 13, Sustainable tourism

  • How to conduct safe and responsible recovery
  • Guidelines published
Alexandre Garrido
Convenor, 3. ISO/TC 228/Working Group 13, Sustainable tourism
15 minutes

4.  World Tourism Organization

  • Guidelines for governments and private sectors
Sandra Carvao
Chief, Market Intelligence and Competitiveness World Tourism Organization (UNWTO)
15 minutes

5.  International Chamber of Commerce

  • ICC's policy work for the tourism industry
  • Rebooting the sector using digital platforms
Gabriel Petrus
Deputy Director, Global Partnerships & Development, International Chamber of Commerce (ICC)
30 minutes

Need for international standards

  • A gap – what’s missing from current available international standards?
  • Developing a Technical Specification in a timeframe to meet the need
Natalia Ortiz de Zarate
Committee Manager, ISO/TC 228, Tourism and related services
15 minutes Q&A ISO

Contact

Diana Kissinger-Matray
Dana Kissinger-Matray
Secrétaire du COPOLCO