Today’s knowledge economy requires diverse training and learning services beyond the formal, national education system. A new standard aims to not only help providers improve their service, but provide recognition and credibility on the international market.
ISO 29993 Learning services outside formal education – Service requirements is designed to improve transparency and credibility in the market by providing the minimum requirements for internationally agreed levels of quality learning services.
Daniel Graf, chair of ISO/TC 232, the ISO technical committee that developed the standard, whose secretariat is held by DIN, ISO’s member for Germany, said: “Not only will learning providers benefit through improving quality and providing an internationally recognized standard that harmonizes many local, private and national standards, learners themselves benefit through having clearer information about what they can expect.
“ISO 29993 recognizes the importance of learners being able to make informed choices, by requiring the provider to give clear information about what they can expect to learn, and who the provider is.”