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Abstract Preview

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

  • the definition of a language common to the different stakeholders;
  • the definition of key elements and characteristics of the service to users;
  • the objectives for the service with respect to users' needs and expectations;
  • guidelines for satisfying users' needs and expectations;
  • service to users assessment criteria;
  • introduction to performance indicators;
  • examples of performance indicators.


General information

  • Status :  Published
    Publication date : 2007-12
  • Edition : 1
    Number of pages : 62
  • Technical Committee
    :
    ISO/TC 224
    Drinking water, wastewater and stormwater systems and services
  • ICS :
    03.080.30
    Services for consumers
    13.060.20
    Drinking water
    13.060.30
    Sewage water

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goals:

6
Clean Water and Sanitation
11
Sustainable Cities and Communities

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